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Frequently Asked Questions

Product

At its core, NLPearl introduces Pearl, a speaking and reacting AI phone call agent, autonomous like a human on the phone, crafted for sales, support, and any type of phone interaction. Trained on millions of phone conversations, Pearl is the future of contact and call centers, embodying the next step in customer communication technology.

NLPearl offers an intuitive platform for creating and customizing your Pearl. You can add company-specific materials, making Pearl perfectly suited to your requirements.

You can use Pearl from anywhere in the world. Pearl is available in about 20 languages on the platform. Each plan includes a free phone number in the US and Canada, and numbers for other countries are available upon request. Pearl can also integrate with most VoIP providers. For any inquiries, contact us at support@nlpearl.ai.

You can try Pearl for free by accessing our platform and signing up. Once you’re registered, you can easily and intuitively create and customize your own Pearl.

Yes, NLPearl offers customized solutions for larger enterprises at special rates. Enterprises looking for a tailored AI strategy can reach out through this link to book a demo and access special rates.

The number of simultaneous calls is unlimited but depends on your subscription tier (1 to 3). You can add agents starting at $100/month each, with no cap. Costs may vary for businesses based on specific needs, model additions, or higher server usage, ensuring flexibility and performance for high call volumes.

With Pearl, you can handle both inbound and outbound calls effortlessly. When you subscribe, you receive a phone number that is automatically linked to your Pearl. Setup takes just a few minutes, and you can use your number wherever you need.

Absolutely. NLPearl connects with a wide range of tools and platforms via API, including:

  • CRM systems (Salesforce, HubSpot, Zoho)
  • Customer support tools (Zendesk, Freshdesk)
  • Messaging platforms (Telegram, Messenger)
  • VoIP telephony systems (Twilio, Aircall)

Implementing a voice AI agent like Pearl offers numerous advantages:

  • 24/7 Availability – Pearl handles inquiries anytime, ensuring seamless customer service without downtime.
  • Cost Reduction – Automating customer interactions with Pearl significantly lowers operational costs compared to traditional call centers.
  • Scalability – Pearl can manage thousands of calls simultaneously, eliminating wait times and improving efficiency.
  • Improved Customer Experience – Fast, accurate, and personalized responses enhance customer satisfaction and loyalty.
  • Lead Qualification & Conversion Boost – Pearl can pre-qualify leads and direct high-intent prospects to sales teams, increasing conversion rates.
  • Consistency & Compliance – AI ensures standardized responses and compliance with company policies, reducing human errors.
  • Multilingual Support – Pearl supports multiple languages, enabling businesses to serve a global audience effortlessly.
  • Omnichannel Integration – Seamlessly integrates with voice, SMS, chat, and CRM systems to provide a unified customer experience.
  • Data-Driven Insights – Pearl collects and analyzes customer interactions, offering valuable insights to optimize support and sales strategies.
  • Increased Productivity – Automating repetitive tasks frees up human agents to focus on more complex or high-value interactions.

We take security seriously. NLPearl complies with GDPR standards and implements advanced encryption to protect user data. We also provide secure hosting options and permission management features.

Pricing

When you upgrade to a higher plan, the change takes effect immediately, providing you instant access to the enhanced features and allocations of the new plan. Additionally, the date of this upgrade becomes your new billing renewal date. This means that all future billing will be based on this updated date. Any additional agents or phone numbers you’ve purchased will also be recalculated on a pro-rata basis to align with the new billing cycle. This ensures that you’re billed fairly for the time used under each plan and that your subscription reflects your current needs accurately.
If you decide to downgrade your plan, the new lower-tier plan will commence at your next billing cycle. Your service features and costs will adjust to match the new plan from that date forward.
Additional agents or phone numbers are billed proportionally from the time of purchase until the next plan renewal date, with initial charges deducted from your credits. Subsequently, the monthly price for these additions is included with your plan’s monthly payment. If you cancel an additional service, it remains active until the anniversary of its purchase in the following month, with cancellations becoming irreversible after the subscription renewal date.
If you exceed the allocated free minutes, additional usage is charged against your credits. Your service continues until your credit debt hits 10% of your monthly plan fee. If this limit is reached, your campaigns will be blocked. To prevent service interruption, you can enable auto-recharge for credits or manually add credits as needed.

Suppose you are subscribed to the “Pearl Starter” plan at $19/month, and your billing cycle renews on the 1st of each month. On the 15th, you decide to upgrade to the “Pearl Secretary” plan, which costs $99/month.

When you upgrade on the 15th, the “Pearl Companion” plan becomes active immediately, and your billing cycle adjusts to this new upgrade date. For the billing adjustment:

You’ve used the “Pearl Starter” plan for half of the current month. Since you paid $19 for the full month, you have an unused credit of approximately $9.50 for the latter half of the month.
From the 15th to the next month’s 15th (your new billing cycle), you’ll be on the “Pearl Secretary” plan. For the first half-month of “Pearl Companion,” the cost is approximately $49.50 (half of $99).
The upgrade process involves crediting the unused portion of your “Pearl Starter” plan ($9.50) against the cost for the half-month of ”Pearl Companion” ($49.50), resulting in a prorated charge of $40 for the upgrade period.
Starting from the 15th, your new monthly billing cycle begins, and you will be charged the full amount of $99 for the “”Pearl Secretary”” plan on a monthly basis moving forward. Additionally, any extra agents or phone numbers you’ve purchased will be adjusted on a pro-rata basis to align with your new billing cycle.

Please note that the figures provided in this example are approximate and may vary based on the actual days in each month and the specific timing of your plan change.

When you initiate a cancellation, your subscription continues as normal until your next plan renewal date. No immediate changes occur to your service upon requesting cancellation. However, at the renewal date, your subscription will officially end, all active additional agents will be set to delete, and any remaining payments for additional agents or phone numbers will be charged. This ensures that you have access to your services until the end of the current billing period and provides clarity on final billing.
It depends on the tier, but normally, the counter resets to 0 the following month. The subscription is primarily there to maintain the servers’ proper functioning for your pearls.