When you upgrade to a higher plan, the change takes effect immediately, providing you instant access to the enhanced features and allocations of the new plan. Additionally, the date of this upgrade becomes your new billing renewal date. This means that all future billing will be based on this updated date. Any additional agents or phone numbers you’ve purchased will also be recalculated on a pro-rata basis to align with the new billing cycle. This ensures that you’re billed fairly for the time used under each plan and that your subscription reflects your current needs accurately.

Suppose you are subscribed to the “”Pearl Starter”” plan at $19/month, and your billing cycle renews on the 1st of each month. On the 15th, you decide to upgrade to the “”Pearl Secretary”” plan, which costs $99/month.

When you upgrade on the 15th, the “”Pearl Secretary”” plan becomes active immediately, and your billing cycle adjusts to this new upgrade date. For the billing adjustment:

You’ve used the “”Pearl Starter”” plan for half of the current month. Since you paid $19 for the full month, you have an unused credit of approximately $9.50 for the latter half of the month.
From the 15th to the next month’s 15th (your new billing cycle), you’ll be on the “”Pearl Secretary”” plan. For the first half-month of “”Pearl Secretary,”” the cost is approximately $49.50 (half of $99).
The upgrade process involves crediting the unused portion of your “”Pearl Starter”” plan ($9.50) against the cost for the half-month of “”Pearl Secretary”” ($49.50), resulting in a prorated charge of $40 for the upgrade period.
Starting from the 15th, your new monthly billing cycle begins, and you will be charged the full amount of $99 for the “”Pearl Secretary”” plan on a monthly basis moving forward. Additionally, any extra agents or phone numbers you’ve purchased will be adjusted on a pro-rata basis to align with your new billing cycle.

Please note that the figures provided in this example are approximate and may vary based on the actual days in each month and the specific timing of your plan change.