Introducing Phone Pearl Analytics: Your AI Call Agent Just Got Smarter

We’re excited to announce a game-changing update for all users of Phone Pearl, our AI call agent: the launch of Phone Pearl Analytics, your real-time intelligence hub for inbound and outbound calls.

With Phone Pearl Analytics, you now have deeper visibility into every conversation handled by Pearl, enabling you to optimize strategies, enhance customer experience, and significantly boost your operational efficiency.

Powerful Insights, Actionable Data

Phone Pearl Analytics provides a comprehensive breakdown of your call activity, allowing you to quickly understand call performance without getting lost in overly technical details. You’ll instantly grasp how well your AI call agent interacts, engages, and converts.

Understand Conversations with Sentiment Analysis

Ever wondered how your customers really feel during conversations? Pearl’s real-time Sentiment Analysis captures and categorizes emotional responses—positive, neutral, or negative—so you can immediately identify trends, improve scripts, or adjust approaches proactively.

Capture What Matters Most with Custom Tags

Every business has unique needs. That’s why we’ve empowered you with fully customizable conversation tags. Pearl automatically detects and counts occurrences of your chosen tags during conversations.

Examples of broad, flexible tags include:

• Interest shown
• Escalation needed
• Customer concern
• Payment related
• Follow-up required

With these insights, you’re not just automating your calls, you’re transforming conversations into actionable business intelligence.

Know When Your Customers Engage Most

Our innovative Call Heatmap reveals exactly when your audience is most active, whether they’re calling in or answering your calls. Adjust your campaign timing and staffing precisely to these insights, significantly increasing responsiveness and conversion rates.

Elevate Your Voice Operations

Phone Pearl Analytics isn’t just about monitoring, it’s about driving smarter decisions, refining customer interactions, and boosting your ROI.

Ready to transform your voice operations?

👉 Book your demo today

Megane Benhanyoun, Project Manager