AI vs. Human: Pearl’s Edge in Repetitive Tasks

In the workplace, regardless of the industry, telephone tasks are often repetitive, spanning across sales or support functions. The use of Pearl offers a significant advantage by freeing humans from these monotonous tasks, allowing them to focus on activities that require a more personal touch. This is as well beneficial for companies with limited resources, as it enables them to establish telephone workflows at an early stage, given that Pearl is invariably more cost-effective than most human employees. Beyond salary, the cost of human labor includes management and logistics. Pearl doesn’t require breaks, nor does it incur expenses for office furniture, space, or training time.

The predominant advantage, however, is in work volume. Pearl can operate 24/7, always ready to serve you and your clients. An interesting point to consider, which is seen by some as both an advantage and a disadvantage, is Pearl’s lack of emotion. Emotions can sometimes complicate telephone interactions. For instance, I recall training a salesperson who, when it came time to discuss pricing with the client, began to lose confidence, which was noticeable in her voice. Pearl, unaffected by fear or hesitation in announcing prices, may convey an assurance that can reassure clients.

Another significant factor is ego. Human ego can also obstruct telephone interactions, but Pearl does not possess an ego. Whether the person on the other end of the line is in a bad mood or not, Pearl’s demeanor remains consistently kind. The undeniable reality is that the widespread adoption of artificial intelligence will dramatically change the world. Companies like NLPearl have the potential to transform the workflows of millions of businesses.

The exponential growth of this technological domain means it’s up to us to make the right decisions to adapt to this new world effectively.

By David Sztern, CEO and Co-Founder, NLPearl

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