Customer Success Engineer

Hybrid
Full-time
Customer Service

About NLPearl

At NLPearl AI, we are revolutionizing customer interactions with autonomous, AI-driven voice agents. Founded to redefine the future of business communications, we deliver innovative solutions that enhance sales efficiency, optimize customer support, and reduce operational costs. Our mission is to create seamless, personalized interactions that ensure every customer feels valued and understood.

About the team

The Customer Success team at NLPearl partners with our clients to ensure they succeed—not just with our product, but with their goals. On the technical side, we act as the bridge between product, engineering, and end users. From debugging API calls to guiding implementation best practices, we’re the go-to experts helping customers unlock the full power of our AI voice platform.

About the role

As a Customer Success Engineer, you’ll support customers throughout their technical journey—from onboarding and integration to troubleshooting and optimization. You’ll work closely with engineering to resolve complex issues, deliver scalable solutions, and ensure that clients have a smooth, powerful experience with NLPearl. Your mix of product knowledge, communication skills, and technical intuition will be essential to driving long-term client success.

Customer Success Engineer

About NLPearl

About the team

About the role

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