Launch Announcement: AI Call Agent for Shopify Stores | NLPearl for E-Commerce

Many of our e-commerce clients have long been asking for a seamless integration with Shopify and we’re thrilled to announce it’s finally here! NLPearl is set to launch a plug-and-play Shopify app, specifically designed to transform your e-commerce customer interactions and bring AI voice automation to the heart of your business.

Why This Matters for E-Commerce Merchants

Managing inbound phone calls remains one of the most time-consuming and costly challenges for online retailers. Shopify stores often struggle to respond promptly to high call volumes, leading to missed opportunities, abandoned checkouts, and dissatisfied customers. Most e-commerce teams are already overwhelmed with daily operations, and adding phone support into the mix usually means longer wait times, inconsistent service, and wasted resources.

That’s where NLPearl comes in. Our AI phone agent for Shopify is designed to handle the full range of inbound inquiries with speed, accuracy, and professionalism. Whether it’s order tracking, return instructions, refund requests, or product information, the AI agent responds in real time and performs the appropriate actions automatically. It’s like having a full-time call center—without the overhead.

What Makes NLPearl’s AI Call Agent for Shopify Unique?

In addition to the core calling capabilities, Shopify merchants using NLPearl will gain access to our full analytics suite and post-call intelligence tools. This means you don’t just automate calls—you gain insights from them.

Our advanced analytics dashboard allows you to monitor customer interactions in real-time, track common request types, and evaluate agent performance across different call categories. This level of data visibility is often missing from traditional phone support setups and offers a strategic advantage for growth-focused e-commerce teams.

You’ll also benefit from post-call summaries and automated sentiment analysis, which helps you understand the tone, mood, and urgency of each interaction. Want to know which products generate the most questions? Or which refund requests tend to frustrate customers? With NLPearl, you’ll finally have the answers—and the tools to act on them.
Our innovative AI call solution connects directly to your Shopify store in just a few clicks. It’s truly plug-and-play, giving merchants a dedicated AI phone agent that’s ready to work right out of the box.

Key features of NLPearl’s Shopify integration include:

• Instant Integration: Connect your Shopify store effortlessly—no complex setups required.
  
• AI-Powered Automation: Handle common requests like order tracking, returns, refunds, upselling, and delivery issues with voice automation.
  
• Dedicated Business Number: Every Shopify store receives a professional business phone number managed by your AI agent.
  
• Real-time Sync with Shopify: All actions—whether an order is changed or a return initiated—are updated live in your dashboard.
  
• Multi-language Support: Serve global customers with multilingual voice capabilities.
  
• Customizable Voice & Tone: Adapt the AI agent to match your brand’s personality.

This powerful tool is designed to boost customer satisfaction, lower operational costs, and reduce the burden on human agents. From day one, your AI call agent becomes a 24/7 frontline representative that never sleeps.

What’s Next: AI Outbound Calls for Abandoned Carts

We’re not stopping at inbound. One of the most exciting features coming shortly after launch is AI outbound call automation for abandoned carts. This new capability will allow your store to automatically follow up with customers who leave items behind, converting missed opportunities into revenue—without lifting a finger.

Imagine an intelligent AI phone agent for e-commerce that doesn’t just answer questions but actively helps you close sales. That’s the future we’re building at NLPearl.

Launch Timeline

The NLPearl Shopify app will be available in the coming weeks. We’re already onboarding select merchants to the beta program, so if you’re interested in being among the first to try our AI phone call agent for Shopify, now’s the time to join.

Final Thoughts

This is more than just another Shopify app. It’s a fully integrated AI voice solution built to scale with your business. From reducing customer support load to increasing sales, NLPearl is committed to delivering results.

Stay tuned for the official release, and prepare to transform your Shopify store with the most advanced AI call agent for e-commerce.

For merchants ready to modernize their phone support and maximize revenue, NLPearl is your plug-and-play solution.


Megane Benhayoun, Product Manager