New Feature: Blacklist, Because Not Every Call Deserves a Response
Updated
Let’s be honest. When we built our AI phone agent, the goal was simple: Help you automate calls, without compromising on the quality of the interaction. Today, that promise gets even stronger. We’re introducing a feature many of you have been asking for: The ability to blacklist specific phone numbers. Why? Because while AI can handle 1,000 calls a day with no fatigue, that doesn’t mean you should let just anyone call.Not all inbound calls are good calls.
Maybe it's a number that keeps harassing your business. Maybe it’s someone you've already served, but who keeps calling back in ways that add no value. Or a former client who insists on bypassing support channels. Or maybe... it’s a number you simply don’t want in your ecosystem. Your AI call agent works 24/7. But that doesn’t mean it should answer 24/7 for everyone. With our new Blacklist, you now decide exactly who gets access to your conversational infrastructure, and who doesn’t.What exactly does the blacklist do?
Once a number is blacklisted, your AI call agent will:- Immediately block all inbound calls from that number
- Prevent any form of interaction, no voice, no fallback, no log
- Stay silent, the caller will receive no response from the system
- Keep your reports and call metrics clean and focused
Why this matters, even with AI handling the calls
When you deploy an AI call agent, you're scaling voice communication. Which means, you’re also exposed to a higher volume of irrelevant calls, abusive contacts, or inbound distractions. At small volumes, these are minor annoyances. But at scale, they affect your operations. Here’s how:- Your team wastes time reviewing unhelpful call logs
- Your CRM gets cluttered with noise
- Your analytics get distorted
- Your support agents (or escalation paths) may get triggered unnecessarily
- And in some cases, certain numbers can even attempt to game the system
How to use it (in under 10 seconds)
- Go to Settings > Advanced > Blacklist
- Enter the phone number you want to block (in international format — e.g., +1 408 XXX XXXX)
- Click Add
Another smart way to use it
You can also use the blacklist to block entire regions or departments — not just individual phone numbers. How? By adding the beginning of a phone number series, such as a country or area code. For example:- Block all calls starting with +33 1 to prevent calls from Paris landlines
- Block +44 20 to exclude London-based numbers
- Or even use +1 800 to block toll-free spam attempts in the US
When to use the blacklist (real-world use cases)
Here are a few examples of how businesses already plan to use it:- Hospitality: Block former guests who misuse the AI concierge service to spam or prank call
- eCommerce: Prevent repetitive inquiries from problematic buyers or ex-clients
- Real Estate: Filter out leads who constantly call but never convert
- Call Centers: Shield your AI agents from known abusers or test numbers shared online
- Insurance: Block individuals previously flagged for fraudulent behavior