NLPearl Launches Proprietary VoIP Infrastructure — Built for Global AI Phone Calls at Scale

As NLPearl continues to scale globally, one mission remains at the core of our innovation: delivering seamless, reliable, and high-quality AI phone calls anywhere in the world. To support this, we’re proud to announce the launch of our own VoIP servers, purpose-built for the next generation of AI voice agents and AI phone call agents.

The Challenge with Third-Party VoIP Providers

In our early days, we leveraged third-party providers like Twilio to power our AI call agents using SIP connections. While services like Twilio are reliable, they come with critical limitations—especially for a global business focused on AI callers that need to operate 24/7 across borders.

One of the biggest constraints was geography. Many countries—particularly in the Asia-Pacific region—have strict regulations requiring domestic data routing and storage. For example, India mandates that all PSTN-to-VoIP communications stay within national borders. Since Twilio lacked in-country infrastructure for several key regions, our ability to fully deploy AI phone call agents in those markets was blocked.

Why We Built Our Own VoIP Server

To overcome these barriers, we developed and launched our own VoIP infrastructure—designed from the ground up for AI phone call agents. This strategic shift has unlocked major benefits:

✅ Regulatory Compliance, Made Easy

We can now deploy in-country infrastructure wherever required, ensuring compliance with local telecom laws and unlocking previously restricted markets. Our AI voice agents can now operate smoothly in regions with tight regulations—no compromises, no workarounds.

✅ Full Autonomy and Control

By eliminating dependency on third-party providers, we’ve gained full control over server locations, availability, and performance. This autonomy shields us from provider outages, pricing changes, or shifting compliance policies that could disrupt AI calls.

✅ Low Latency, High Performance

Our AI voice stack—including our STT, LLM, and TTS and all of our other voice models—now lives on the same network as our new VoIP servers. This direct integration drastically reduces latency, improving the speed, clarity, and naturalness of every AI phone call. The result? Human-like voice experiences that scale globally.

✅ Stronger Data Security and Privacy

Owning the entire pipeline from call routing to AI processing lets us enforce strict data protection standards. Sensitive communication data stays secure, encrypted, and fully compliant with frameworks like GDPR, HIPAA, and CCPA.

✅ Private SaaS Offering for Enterprises

With our new infrastructure, NLPearl now offers its full AI call platform as a private SaaS deployment. Enterprise clients benefit from dedicated and isolated infrastructure managed by us—ensuring maximum control, security, and compliance for their data.

This private environment supports custom configurations, seamless integration with existing enterprise systems, and full adherence to industry-specific regulatory requirements. Clients also gain enhanced performance, scalability, and personalized support, enabling them to deploy conversational AI solutions with confidence and peace of mind.

Unlocking the Future of AI Communication

With our proprietary VoIP infrastructure now in place, NLPearl has evolved beyond a traditional platform—emerging as a fully self-sufficient AI communications ecosystem. The integration of the VoIP layer marks the final piece of the puzzle, empowering us to deliver a truly end-to-end solution.

From telephony to AI voice models and analytics, everything is built, hosted, and optimized under one roof. This unified architecture enables greater reliability, lower latency, and unmatched control over the entire communication stack—redefining what’s possible in enterprise-grade AI communication.

Modernize Communication with an AI Phone Agent

If your business is ready to modernize its communications, reduce costs, and scale support and sales with intelligent AI phone calls, now’s the time to explore what NLPearl can offer.

Book a live demo here — or jump right in and try it for free.

Tal Alufi, CTO