How AI Voice Agents Are Redefining Customer Support (Now Built for Shopify)
In a recent episode of eCommerce Fastlane, NLPearl’s Founding EVP Thomas Rivera joined Steve Hutt to unpack a revenue leak most stores ignore: your phone line. While teams obsess over ads, CRO, and checkout UX, the phone number on your site is where ready-to-buy customers call, and where too many brands still miss sales. An […]
How One Call Can Open a New Market: The Power of Multilingual AI Call Agents
Imagine you’re running a small online store. One afternoon, a customer from Brazil calls. He asks a question in Portuguese, and you answer in English. The call stalls. He hesitates, you fumble, and eventually he hangs up without buying. Now picture the same call – but this time, an AI call agent answers. It recognizes […]
New Feature: Blacklist, Because Not Every Call Deserves a Response
Let’s be honest. When we built our AI phone agent, the goal was simple: Help you automate calls, without compromising on the quality of the interaction. Today, that promise gets even stronger. We’re introducing a feature many of you have been asking for: The ability to blacklist specific phone numbers. Why? Because while AI can […]
Pearl’s Memory: Changing the Way Companies Connect with Customers
A New Kind of Customer Relationship Imagine having an AI phone call agent who remembers everything about every customer—their preferences, dislikes, previous interactions, subtle details, and even quirky anecdotes. Pearl’s Memory, a groundbreaking feature of NLPearl’s AI voice agent, makes this scenario a reality, reshaping customer relationships forever and bringing businesses closer to their customers […]
What Are AI Agents? A Comprehensive Exploration
Imagine an intelligent system capable of autonomously handling complex tasks, continuously improving itself through learning, and taking strategic actions to enhance efficiency—all without human intervention. These systems, known as AI agents, are transforming the way businesses operate, from managing customer inquiries to detecting fraudulent transactions in real time. In this article, we’ll delve into what […]
Transform Customer Service with Pearl’s AI-Powered Automated Actions and API Integration
In today’s competitive business landscape, efficient customer service is more important than ever. Pearl, the AI phone agent, is redefining customer interactions by automating actions in real-time and seamlessly integrating with various business systems through API integration (API integration). Pearl’s advanced capabilities enable businesses to deliver superior support, streamline operations, and achieve scalable growth. Pearl’s […]